Operations Crossword

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Across
  1. 2. Performing activities with minimum wastage of resources.
  2. 3. Detailed drawing and specification for product and services.
  3. 5. What the customers want.
  4. 8. Enter into a formal agreement.
  5. 9. Managing the inner work of the business.
Down
  1. 1. Process order of the operation.
  2. 4. Also known as fitness of a product and service.
  3. 6. The result product after the process.
  4. 7. Issued to increase customer confidence.