Operations Crossword

3. Where quality is checked throughout the production process.
8. The person who buys the product or service.
9. The person who uses the product or service.
10. A product that meets or exceeds customer expectations.
12. Where the standard of a product is checked at the end of the production process.
15. The experience the customer gets when purchasing a good or service.
18. An approach to production that focuses on minimising waste
19. The sector of industry responsible for providing services.
21. A measure of the number of goods or services that are sold.
23. A financial measure of sales.
24. Something we must have to survive.

1. The movement of goods, services, information and money throughout the production process.
2. Involves selecting suppliers and establishing payment terms.
4. The sector of industry responsible for transforming raw materials into finished products.
5. A method of production where a product is made to meet the exact requirements of the customer.
6. An approach to quality where everyone is focused on preventing errors and ensuring quality at each stage of production.
7. The process of turning inputs into finished products.
11. A method of production where items move continuously from one stage to the next.
13. Extra stock is produced and kept to fulfil additional demand or to protect against late deliveries.
14. The sector of industry responsible for extracting or producing raw materials.
16. All the businesses and activities involved in providing a business with the materials and resources needed to create a good for sale.
17. Stock is only ordered to meet customer orders.
20. Focusing on continuously improving production in a series of small steps.
22. A desirable but not essential item.