Operations Management 1

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Across
  1. 3. Final goods or services produced
  2. 4. Method that converts customer requirements into product specifications
  3. 6. Father of Scientific Management
  4. 7. Process of converting raw materials into products
  5. 8. Ultimate recipient of a product or service
  6. 10. Ability to perform better than competitors
  7. 14. Long-term plan for achieving business goals
  8. 19. Intangible offerings provided to customers
  9. 20. Using uniform methods throughout production
  10. 21. First working model of a product
  11. 26. Process of developing a product before production
  12. 27. Pioneer associated with quality improvement
  13. 28. Process of joining parts into a final product
Down
  1. 1. Introduction of new ideas, methods or products
  2. 2. Measure of output produced per unit of input
  3. 5. Introduced interchangeable parts in manufacturing
  4. 8. Adapting products to individual customer needs
  5. 9. Known for motion study in work simplification
  6. 10. Maximum production capability of a system
  7. 11. Series of activities that create value
  8. 12. Process of deciding future actions
  9. 13. Stock of materials or finished products
  10. 15. Achieving the desired organizational objectives
  11. 16. Function responsible for producing goods and services
  12. 17. Project scheduling chart with activities and timelines
  13. 18. Resources required for production
  14. 22. Achieving maximum output with minimum waste
  15. 23. Degree to which a product meets customer expectations
  16. 24. Estimating future demand for products
  17. 25. Introduced the moving assembly line