OPERATIONS MANAGEMENT

2. Strategy of involving all staff to ensure high standards.
4. a quantitative measure used to evaluate critical aspects of a company's financial health.
5. a goal-setting framework where clear objectives are paired with specific, measurable outcomes
7. Digital tool allowing instant messaging for workplace updates.
8. A metric used to measure and monitor specific actions or habits
10. Adapting quickly to market changes in production or supply.
13. the percentage of customers who stop doing business with a company over a specific period of time
16. Managing stocks of materials, parts, and products.
17. The network moving products from suppliers to customers.
18. Metric used to gauge operational progress or success.
19. Systematic approach to enhancing organizational processes.
23. The process of acquiring goods or services.
25. Way for managers and staff to express opinions and suggestions.
27. Practices aimed at minimizing ecological impact.
28. Setting the maximum amount a facility can produce.
29. The process of transforming inputs into outputs.
30. A company aligns its manufacturing plan with business goals.

1. A measure of how efficiently resources are used in production.
3. Coordinating supply and production across national borders.
6. Advantage achieved by delivering greater value or lower cost.
9. Comparing practices and outcomes against best-in-class.
11. Using analytics and reporting to guide decision-making.
12. Real-time capture and analysis of data for business decisions.
14. Using technology to complete routine business processes without human intervention.
15. Movement of goods and materials from place to place.
20. Machines programmed to do tasks once performed by people.
21. The mapping of all actions (value and waste) in a workflow.
22. Everything needed to produce a good or service—materials, labor, capital.
24. Documented steps to perform a recurring activity.
26. Buyer-supplier agreement for long-term provision of goods/services.