Operations Management

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Across
  1. 2. Degree of customer involvement in services
  2. 4. Tangible products produced by operations
  3. 6. Output produced per worker
  4. 9. Strategic decision focused on meeting customer expectations
  5. 11. Comparison of performance against standards
  6. 13. Organizational destinations derived from mission
  7. 14. Strategic decision deciding how goods or services are produced
  8. 18. Activities that transform inputs
  9. 19. Minimum requirements to be considered by customers
  10. 21. Measurements taken during the transformation process
  11. 22. A key characteristic of goods
  12. 25. Process of identifying the best geographic location for operations
  13. 28. Ability to meet customer needs better than competitors
  14. 30. A key characteristic of services
  15. 34. Network linking suppliers, manufacturers, and customers
  16. 37. Approach used to guide the operations function
  17. 38. Function that tracks performance and manages funds
  18. 39. Function that creates goods or services
  19. 42. Services cannot be stored
  20. 43. Services are produced and consumed at the same time
  21. 44. Strategic decision integrating suppliers and distributors
  22. 45. Strategic decision related to plant size and output level
  23. 46. Strategic decision dealing with ordering and holding stock
  24. 47. Locating facilities around the world
Down
  1. 1. Strategic decision regarding geographic placement of facilities
  2. 3. The management of systems or processes that create goods or provide services
  3. 5. Nature of facility location decisions
  4. 7. Location factor including roads, utilities, and logistics
  5. 8. Ratio of output to input
  6. 10. Strategic decision involving recruitment and job design
  7. 12. The part of an organization responsible for producing goods or services
  8. 15. Intangible outputs provided to customers
  9. 16. Special abilities giving competitive advantage
  10. 17. Strategic decision related to timing of operations
  11. 20. Plan for achieving organizational goals
  12. 23. Strategic decision concerning arrangement of machines and workflow
  13. 24. Frederick W. Taylor is father of
  14. 26. Resources used to produce goods or services
  15. 27. Process of identifying strengths, weaknesses, opportunities, and threats
  16. 29. Reason for an organization’s existence
  17. 31. Function that generates demand
  18. 32. Uncertainty arising from government policies
  19. 33. Strategic decision ensuring reliable equipment and facilities
  20. 35. Strategic decision defining what operations will produce
  21. 36. Characteristics that differentiate a product or service
  22. 37. Final goods or services produced
  23. 40. Conversion of inputs into outputs
  24. 41. Production innovation introduced by Henry Ford
  25. 42. Measure of how efficiently inputs are converted into outputs (output ÷ input)