Ops Fam Crossword Puzzle

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Across
  1. 3. Not able to make outgoing call , able to receive incoming call
  2. 6. mode of informing the customer that they have overdue /unpaid bills
  3. 8. collector, At this dunning stage, you are not allowed to offer KIV or offer installment
  4. 9. Number of days allowable to extend KIV
  5. 11. line disruption that does not allow incoming/outgoing calls
  6. 13. This VAS will not be available if the customer is having installment
  7. 14. For non-payment, customer's account will enter into _____ after 8 days from due date
  8. 15. system enhancement that allows customer to unbar/resume after making payment
  9. 16. To extend the payment due date and avoid disruption if customer hasn't reached dunning stage
Down
  1. 1. Total number of times that you can put a customer's account to KIV in a year
  2. 2. staggered payment that can be offered if the customer has an overdue of $300 and above
  3. 4. Customer is under ____ status if account shows BAD01, WOF, FRD01
  4. 5. After line reconnection, customer has to ____ their mobile line by turning off/on to get the signal
  5. 7. This is required for line reactivation
  6. 10. Not able to receive calls and make outgoing calls, ETC is billed if within contract
  7. 12. Mode of payment that gives customers Free 100 SMS