Ops Fam Crossword Puzzle

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Across
  1. 2. line disruption that does not allow incoming/outgoing calls
  2. 6. At this dunning stage, you are not allowed to offer KIV or offer installment
  3. 10. to extend the payment due date and avoid disruption if customer hasn't reached dunning stage
  4. 11. system enhancement that allows customer to unbar/resume after making payment
  5. 12. This VAS will not be available if the customer is having installment
  6. 13. This is required for line reactivation
  7. 14. customer is under ____ status if account shows BAD01, WOF, FRD01
  8. 15. staggered payment that can be offered if the customer has an overdue of $300 and above
Down
  1. 1. Number of days allowable to extend KIV
  2. 3. total number of times a customer account can be given KIV
  3. 4. Mode of payment that gives customers Free 100 SMS
  4. 5. unable to make outgoing call, able to receive incoming call
  5. 6. for non-payment, customer's account will enter into _____ after 8 days from due date
  6. 7. mode of informing the customer that they have overdue /unpaid bills
  7. 8. after line reconnection, customer has to ____ their mobile line by turning off/on to get the signal
  8. 9. not able to receive calls and make outgoing calls, ETC is billed if within contract