Oral comm in customer service

1234567891011121314
Across
  1. 2. – Providing timely and efficient responses to customer inquiries and requests. Professionalism – Demonstrating respectful, courteous, and ethical behavior at all times.
  2. 6. Listening – Fully focusing on the customer’s needs and concerns to understand their issues and respond appropriately.
  3. 8. – Being reliable and consistent in delivering quality service.
  4. 9. – Possessing comprehensive understanding of products, services, and company policies to assist customers effectively.
  5. 11. – Adjusting responses and approaches based on different customer needs and situations.
  6. 12. – Remaining calm and tolerant, especially when dealing with difficult or frustrated customers.
  7. 14. – Treating customers with kindness, consideration, and dignity.
Down
  1. 1. – Paying close attention to customer details and feedback to meet their expectations.
  2. 3. Ability – Effectively identifying issues and offering suitable solutions to satisfy customer needs.
  3. 4. Attitude – Maintaining an upbeat and friendly demeanor to create a welcoming environment.
  4. 5. Communication – Conveying information in a straightforward, understandable manner to avoid misunderstandings.
  5. 7. – Showing genuine understanding and care for the customer's feelings and perspectives.
  6. 10. – Showing genuine interest and eagerness to help, creating a positive customer experience.
  7. 13. Resolution Skills – Managing and resolving disagreements or complaints calmly and effectively.