Oral communication in customer service

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Across
  1. 2. Providing timely and efficient responses to customer inquiries and requests. Professionalism – Demonstrating respectful, courteous, and ethical behavior at all times.
  2. 6. Listening Fully focusing on the customer’s needs and concerns to understand their issues and respond appropriately.
  3. 8. Being reliable and consistent in delivering quality service.
  4. 9. Possessing comprehensive understanding of products, services, and company policies to assist customers effectively.
  5. 11. Adjusting responses and approaches based on different customer needs and situations.
  6. 12. Remaining calm and tolerant, especially when dealing with difficult or frustrated customers.
  7. 14. Treating customers with kindness, consideration, and dignity.
Down
  1. 1. Paying close attention to customer details and feedback to meet their expectations.
  2. 3. Ability Effectively identifying issues and offering suitable solutions to satisfy customer needs.
  3. 4. Attitude Maintaining an upbeat and friendly demeanor to create a welcoming environment.
  4. 5. Communication Conveying information in a straightforward, understandable manner to avoid misunderstandings.
  5. 7. Showing genuine understanding and care for the customer's feelings and perspectives.
  6. 10. Showing genuine interest and eagerness to help, creating a positive customer experience.
  7. 13. Resolution Skills Managing and resolving disagreements or complaints calmly and effectively.