Oral communication in customer service

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Across
  1. 7. Attitude – Maintaining an upbeat and friendly demeanor to create a welcoming environment.
  2. 8. Resolution Skills – Managing and resolving disagreements or complaints calmly and effectively.
  3. 9. – Showing genuine understanding and care for the customer's feelings and perspectives.
  4. 10. – Being reliable and consistent in delivering quality service.
  5. 11. Communication – Conveying information in a straightforward, understandable manner to avoid misunderstandings.
  6. 13. – Adjusting responses and approaches based on different customer needs and situations.
  7. 15. – Treating customers with kindness, consideration, and dignity.
Down
  1. 1. Ability – Effectively identifying issues and offering suitable solutions to satisfy customer needs.
  2. 2. – Providing timely and efficient responses to customer inquiries and requests.
  3. 3. – Remaining calm and tolerant, especially when dealing with difficult or frustrated customers.
  4. 4. – Demonstrating respectful, courteous, and ethical behavior at all times.
  5. 5. – Possessing comprehensive understanding of products, services, and company policies to assist customers effectively.
  6. 6. – Paying close attention to customer details and feedback to meet their expectations.
  7. 12. – Showing genuine interest and eagerness to help, creating a positive customer experience.
  8. 14. Listening – Fully focusing on the customer’s needs and concerns to understand their issues and respond appropriately.