Orders Team Crossword Puzzle

4. Finance Which payment method will DB not allow to be used twice on the same order?
5. Which tag will you add to the email if the customer is upset or needs to be escalated for any reason?
6. New Order What is the subject of the email that you will always email our manufacturers on?
7. What is the name of the Head of Customer Success - After Sales?
9. If the customer has received their ring and would like to change the ring size, which process will you initiate in DB?
10. If the customer has received their ring and would like to change the diamond and/ or the setting, which process will you initiate in DB?
13. If the customer wants to change the setting on an order that is currently in progress what button will you use?
14. Which Front folder should you always review before logging off at the end of your shift?
15. X Which tag will need to be on the email for it to be in the Orders Team's inbox?
17. What is the name of the AI Generated signature that we use when emailing burning customers?
18. What will you do with important links in Front that are added to the internal comments?
20. What will you do with an email if we are waiting on a response from a manufacturer?

1. Is increasing the width of the shank considered a modification or a custom design?
2. What is the last word in the subject of the email that you will always email our customers on?
3. If a customer emailed in asking to change the address on their order to a HFPU which tag will you add to the email?
8. What are the prewritten responses saved in Front called?
11. For Pick Up What does HFPU stand for?
12. Which group of diamond sellers does not rush their diamonds?
16. What is the payment status called when we have received and successfully processed the customer's payment?
19. Design Is adding melee to a setting that doesn't have melee considered a modification or a custom design?