Orientation Crossword

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Across
  1. 1. The ability to meet or exceed customer expectations
  2. 4. A term for the ease with which customers can access and use a service
  3. 7. A measure of how well a company keeps its promises to customers
  4. 9. A measure of how promptly customer issues are resolved
  5. 11. A characteristic of effective customer service, often reflected in positive feedback
  6. 12. The extent to which a company values and prioritizes its customers
Down
  1. 2. A key element of good customer service, often measured by speed and efficiency
  2. 3. The practice of actively listening to customers and addressing their concerns
  3. 5. A metric indicating the percentage of satisfied customers
  4. 6. A term for consistently meeting customer needs
  5. 8. The act of identifying and addressing customer needs
  6. 10. The degree of excellence in customer service