OSC Training

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Across
  1. 5. – Secret code users always forget
  2. 8. base – Articles no one reads
  3. 11. – Protection that pops up at the worst time
  4. 14. – Scrambles data for safety
  5. 15. – Victim of coffee spills
  6. 17. – First question every tech asks
  7. 26. – Required for meetings but never working
  8. 27. – Last words before opening a ticket
  9. 28. – Helpdesk’s way of “taking over” your screen
  10. 31. – Deadline users expect instantly
  11. 32. – Scam email users clicked anyway
  12. 33. – “My computer won’t turn on,” but this is off
Down
  1. 1. – Reason users “can’t access” something
  2. 2. – What happens when level one can’t fix it
  3. 3. – Phrase users dread hearing
  4. 4. – The device users say is “frozen”
  5. 6. – Security layer users don’t understand
  6. 7. – The hero behind the scenes
  7. 9. – Unexpected Windows surprise
  8. 10. – Official request logged for IT help
  9. 12. – Change that mysteriously breaks things
  10. 13. – The fix that works more often than users expect
  11. 16. – Needed to connect from home
  12. 18. – The problem techs don’t always admit
  13. 19. – Where problems appear company-wide
  14. 20. – Helpdesk’s greatest enemy
  15. 21. – What users claim never works
  16. 22. – The system blamed when everything is slow
  17. 23. – Usually unplugged but blamed last
  18. 24. – Step‑by‑step problem solving
  19. 25. – Connection that “was working yesterday”
  20. 29. – Software IT insists you didn’t download
  21. 30. – Portable device most often dropped