Osprey Fun

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Across
  1. 3. When we handle WBMI, we can make use of the stored _____ to notify client about flight updates.
  2. 6. ______ is the only person who can raise Get Salesforce Support queries
  3. 8. Salesforce step-by-step use guide can help our teams provide a globally __________ service.
  4. 10. Who is the champion for this shared queue in November?
  5. 11. When we handle WBMI, communication can be sent through Egencia website. But if it is __________ one and no client's response required.
Down
  1. 1. The case status will automatically change to Waiting for Response when the ___________ is adjusted.
  2. 2. ______ is a digital adoption platform to guide the user in Salesforce using learning by doing approach
  3. 4. Osprey ______ is a shared queue for all POS where emails that are sent to Egencia customer service team as BCC will drop into this queue.
  4. 5. How many cases are there in InGenius Flowchart which demonstrate calls handling procedure?
  5. 7. TCs should start InGenius by clicking on the “______” button.
  6. 9. Salesforce will automatically log out if idle over ___ hours.