OSV Customer - Crossword #2

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Across
  1. 1. Do this to avoid data breaches
  2. 4. Ask these to find out what customer wants
  3. 7. Service is about the way we ____ our customers
  4. 8. These type of interactions greatly improve customer service
  5. 9. Product Management partners with other departments to understand customer problems and translate them into _____.
  6. 11. Marketing claimed their biggest accomplishment for 2021 is demonstrating this OSV value
  7. 12. Be concerned about the customer
Down
  1. 2. How we want our customers to feel about our service
  2. 3. This department listens to our customer' feedback and opportunities for improvement. Then works with internal departments to improve service
  3. 5. We want our customers to have an _____ customer experience
  4. 6. National Payroll Week is this week and we celebrate this awesome OSV department
  5. 10. Service Deliver Manager serves as the BPaaS Ops ____, bridging the gap between customer and operations