Our Service Standards

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Across
  1. 6. Which team attends to emergency calls within 45 minutes?
  2. 8. Which team carry out regular estate walkabouts?
  3. 10. What is the name of our tenants/leaseholder newsletter?
  4. 12. What must all members of staff show when they visit our customers?
  5. 14. How often do we carry out customers’ gas safety checks?
  6. 16. Within how many days do we process housing applications?
  7. 17. On which visit to we aim to complete all repairs?
  8. 18. Which social media platform do we use to advertise events and updates via?
  9. 19. Before which hour of the day do the HSO’s contact their sheltered customers?
Down
  1. 1. Within how many days do we complete minor adaptations?
  2. 2. Where can customers access our complaints, comments and compliments leaflet?
  3. 3. Which Act that came into force in 1988 must we adhere to for all information we hold?
  4. 4. Name one language we can offer translation services for?
  5. 5. Within how many days do we respond to letters, emails and online forms?
  6. 7. Within how many days do we respond to telephone messages?
  7. 9. Which team are responsible for getting properties to our Empty Homes Standard?
  8. 11. What does the A and G stand for in AGM?
  9. 13. How many times per year do tenants receive rent statements?
  10. 14. In which season edition of Gateway News do we explain resident involvement?
  11. 15. Within how many seconds do Supportline answer their calls?