Our Strategic Focus

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Across
  1. 6. Powering the premier modernzed services and technology platform for provider revenue and services management by combining distinguished capabilities in people, technology, data and action at differentiated scale and scope
  2. 7. Client Performance Improvement, Platform Capability Development, Business Development, Organizational Performance
  3. 8. Demonstrate excellence in everything we do
  4. 11. Finish conversations courteously, with an explanation of what will come next, and if there is anything else you can do to assist
  5. 12. Walk in the shoes of the people we serve
  6. 14. Honor commitments, never compromise ethics
  7. 15. Intergrity, Relationships, Compassion, Innovation, Performance
Down
  1. 1. Invent the future, learn from the past
  2. 2. Speak about what you are going to do, how long it will take, and how it will impact the person you are serving
  3. 3. Helping make health systems work better for everyone by modernizing provider revenue and services management
  4. 4. How to seek permission before talking to a client or patient or undertaking an activity
  5. 5. Build trust through collaboration
  6. 9. Tell patient your name and title
  7. 10. Answer the person's question or requests promptly; anticipate client or patient needs
  8. 12. Our common customer experience philosophy to include CONNECT>INTRODUCE>COMMUNICATE>ASK>RESPOND>EXIT
  9. 13. Speak to people using their proper name or the name they prefer