Outbound Team

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Across
  1. 2. set number of transactions
  2. 3. assigned member segment
  3. 5. generate a new card
  4. 8. appts. or PHDHP
  5. 9. tooth doctor
  6. 10. individuals we schedule
  7. 11. correspondence unit tracking
  8. 14. Well Care doctor
  9. 16. documentation number
  10. 18. app where you view gaps in care
  11. 19. language assistance
Down
  1. 1. responsible parties
  2. 4. type of transaction
  3. 6. call sent to PHDHP
  4. 7. date of birth
  5. 9. call outcome notes
  6. 12. give dental tips
  7. 13. same as PCP or Dentist
  8. 15. clock in / out
  9. 17. app where you document calls