Own The Moment

12345678910
Across
  1. 2. When completing a FYI or Urgent form, bakers should avoid using (BLANK) statements or all CAPS, underlines, or highlighting
  2. 3. Thanks and WOWs are used to send praise and (BLANK) for a job well done
  3. 4. FYI and Urgent forms are used when service guidelines and (BLANK) were not met
  4. 6. Bankers should complete an Urgent form when they discover an error related to a (BLANK) or bank policy
  5. 7. The Own the Moment forms are located where
  6. 9. There are 4 types of Own the Moment forms
  7. 10. A (BLANK) form should be sent when a customer sends a detailed email thanking a banker for his or her service
Down
  1. 1. When completing an Own the Moment form, bankers should use the same courtesy adn (BLANK) they would when answering a customer's email
  2. 5. A (BLANK)should be sent when all of the customer's concerns have not been met or maintenance was not completed
  3. 8. A (BLANK) form an be sent to acknowlwdge a peer for quality work on a previous response which exceeds service expectations