P2P solution center

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Across
  1. 3. link to help with most zelle issues. ____job aid and procedures
  2. 5. fraud loss prevention analytics shield job aid helps with what system
  3. 6. tool to help capture complaints
  4. 10. client initiated transaction but did not receive goods/services. ( 2 words with a star between)
  5. 15. to assist with finding a specific abbreviation (2 words with a star between)
  6. 17. guidelines kelly went over for documentation of a complaint (3 words separated by a star)
Down
  1. 1. link to assist with authentication (3 words with a star between)
  2. 2. ____solution job aid to help with filing complaints after hours (2 words with a star between)
  3. 4. any client can have a zelle tag (true/false)
  4. 5. transactions made without client's approval
  5. 6. a complaint is a ___or grievance about a bank product or service voiced by the client
  6. 7. restriction on how much money a client can send it zelle per a certain time period (2 words separated by a star)
  7. 8. number of phone numbers/email a client can register with zelle
  8. 9. type of search to help find a specific link
  9. 11. solution for determining if you have a fraudster on the line. handle a potential _____/fraudster call
  10. 12. _____web user guide assist with what program?
  11. 13. solution to assist with scams (3 words with a star between)
  12. 14. action performed by an individual or entity to wullfully deceive an individual in a attempt to "steal" from the client
  13. 16. ____ tab to assist with finding the right complaint