PACT

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Across
  1. 6. when the agent is assigned the ticket
  2. 8. we pay repair costs of your car if you happen to collide with something or someone
  3. 9. android version 4.4.0
  4. 11. hourly coverage on demand
  5. 13. when the agent resolves the issue
  6. 14. occurrences of a problem that affects more than one person
  7. 16. the person who made the support request
  8. 17. any changes to coverage
  9. 20. bugs that prevent us from collecting revenue
  10. 21. the amount you pay for covered damages before pact starts to pay
  11. 22. this is how much you pay to keep your auto insurance active
  12. 24. system where we locate customer policy
  13. 25. never bring this up as an option
  14. 27. visual ui bugs
  15. 28. we pay for the costs repairs to your vehicle when driver at fault doesn't have insurance
Down
  1. 1. you've completed the form in the application and it is being assigned
  2. 2. can be either a group or a specific agent
  3. 3. we pay for the service to get your vehicle driveable or off the road
  4. 4. we pay the repair costs of your car for accidental damage that you are not at fault for
  5. 5. cannot complete an action in a supported feature
  6. 7. if the agent has follow up question for the customer, waiting for more information
  7. 10. when you want to assign the ticket to a specific agent
  8. 12. person who handles claim investigation
  9. 15. the adjuster will authorize any final payments.
  10. 18. indicates that the requester issue is not a problem
  11. 19. this is the maximum amount of money pact will pay if you make a claim
  12. 22. indicates that the requester is having issue with your product
  13. 23. automatic withdraw from bank account, ach
  14. 26. where pact is available