PART II - CUSTOMER CARE MIDTERM EXAMS

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Across
  1. 4. Using the customer’s name is very effective in producing loyalty.
  2. 5. It involves active listening to customer needs, addressing inquiries and concerns promptly, and keeping customers informed about relevant updates, products, or services.
  3. 7. Customers should have a reliable and predictable experience every time they engage with a business.
  4. 9. Using good manners is appropriate whether the customer makes a purchase or not.
Down
  1. 1. Use of competence or skill expected of the professional. All customers must be treated professionally.
  2. 2. Operate with integrity, transparency, and fairness in all customer interactions.
  3. 3. Providing high-quality products and services that meet or exceed customer expectations is at the core of customer care.
  4. 4. Promises for delivery of products must be on time. Delay and Cancellations must be avoided.
  5. 6. an individual, group, or organization that purchases goods or services from another party, typically a business or service provider.
  6. 8. specifically refer to individuals or end-users who buy and use products or services for their personal use or consumption.