PASsing the Times

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Across
  1. 6. Care Connections hashtag
  2. 7. Accepting more reservation for an appt
  3. 8. Active listening and positive response
  4. 10. I conduct myself professionally
  5. 11. What is left in the room after I leave
  6. 12. ID, Insurance, and Copay
Down
  1. 1. Personal commitment to make a difference
  2. 2. Learned behavior, makes it positive
  3. 3. Take action, exceed customers expectation
  4. 4. Vanderbilt's mascot
  5. 5. Average Handle Time of Call
  6. 9. Vanderbilt's logo
  7. 13. Patient Privacy