pathways 2

4. when Guests continuously return for scheduled services, remaining loyal to the salon and you
7. when two or more persons share in the ownership and operations of a business
9. the employees of all positions in a particular business or company
10. the use of written, verbal, and visual communication designed to attract potential Guests to your business
12. unspoken messages sent through eye contact, facial expressions and body language
13. a ‘target’ that is planned, monitored and reached within a scheduled time frame
15. the process of gaining a new Guest who was referred to you by an existing Guest, usually through a word-of-mouth recommendation
16. utilizing social settings as an opportunity to meet new Guests

1. the attempt to ensure only positive impressions of you are perceived by your Guests
2. a written agreement that once purchased, guarantees that the business is protected in the events of accident and injury, fire, theft and loss of ability to do business
3. behaving in a manner appropriate for your business setting
5. Guest service blueprint used to ensure a satisfactory Guest experience at each stage of the Guest visit
6. question that requires more than a few words to answer and is used in an effort to draw out information
7. following a daily routine to maintain your body’s cleanliness
8. a collection of your best work in digital or paper form
11. using your own words to summarize what you heard the speaker say
14. document stating all the responsibilities and tasks for a particular job position