Patient Experience 2024

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Across
  1. 3. Being able to understand what someone is going through by looking at the situation through their eyes is called ___________.
  2. 4. When explaining processes and procedures you should avoid medical _______.
  3. 5. Compassion, Dignity, Excellence, Integrity, ___________.
  4. 6. You should always _______ before entering a patient room.
  5. 8. A survey for measuring patients' perceptions of their hospital experience.
  6. 10. When you provide a patient/visitor with an excellent experience, you will feel like you truly made a _____________ in their lives.
  7. 12. Who is responsible for the patient experience?
  8. 13. “Know me, care for me, ease my way” is our _________.
Down
  1. 1. Our vendor for all patient experience surveys
  2. 2. AIDET benefits patients by improving _____.
  3. 7. One who gives care
  4. 9. It is important to ________ patients and visitors when you pass them in the hall.
  5. 11. Patients and visitors should never be treated as a ______________.