Patient Navigator Customer/Patient Service

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Across
  1. 5. Be polite and respectful to everyone, regardless of their position or title
  2. 8. Eye Contact body language that is require to show patients we are (___)to them
  3. 9. Improve your phone (____). Hint starts with E
  4. 10. helps us embrace change and turn challenges into opportunities
  5. 11. "Strive not to be a success, but rather to be of (___)." – Albert Einstein
  6. 12. what has been said really shows you’ve been paying attention, and allows the speaker to correct you if you haven’t understood
Down
  1. 1. The ability to understand and share the feelings of another person emotionally.
  2. 2. A genuine blank(____) and appropriate eye contact are foundational in body language in customer service.
  3. 3. the only attitude patients want to see is (____) about your skills and abilities
  4. 4. Another word for interjecting while a patient is talking. This should never be done.
  5. 6. Navigators need this skill when presented with situations outside the normal
  6. 7. It is more respectable to do this when you make a mistake.