Patient Navigator Customer/Patient Service

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Across
  1. 2. It is more respectable to take(O________)when you have made a mistake.
  2. 4. A genuine (S___)and appropriate eye contact are the foundational aspects of body language in customer service.
  3. 6. Eye contact is a body language that is required to show patients we are (L_____)to them
  4. 9. The only attitude patients want to see is(c_______) in your skills and abilities.
  5. 10. The ability to understand and share the feelings of another person emotionally.
  6. 11. "Strive not to be a success, but rather to be of (_____)."-Albert Einstein
Down
  1. 1. Navigators need this skill when presented with situations outside the norm.
  2. 3. (P_______)helps us embrace change and turn challenges into opportunities.
  3. 5. Be polite, (f____), and respectful to everyone.Regardless of position or status
  4. 7. Another word for interjecting while a patient is talking. This should never be done.
  5. 8. Always be aware of your phone (E________)/hint Proficient interpersonal communication, including good verbal and nonverbal skills to express ideas and feelings.