PBSTT's Customer Service Week 2021

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Across
  1. 3. We should provide timely ______ to our customers
  2. 4. We should be mindful of our ____ when speaking to customers
  3. 6. We should greet our customers with a
  4. 7. When a customer is upset, it is important that we remain _______
  5. 8. Actively _____ to the customer
  6. 9. We provide products and ______ to our customers
Down
  1. 1. We must try to put ourselves in the customer's _____.
  2. 2. Coworkers and customers both deserve our _____.
  3. 5. Being a good _______ is an important aspect of communicating with customers
  4. 10. Having _______for customers shows you care.(Rhymes with sympathy)