PCCC

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Across
  1. 2. ask questions to get to the root of the issue
  2. 3. what we follow when scheduling
  3. 7. should be used on every call to ensure you handle the the call appropriately
  4. 10. standards you are held to on your calls
  5. 11. we use this to communicate and we are this
  6. 13. the best supervisor in Roper
  7. 15. should be done at the beginning of the call before asking for demographics
Down
  1. 1. being on queue when you're scheduled to be on queue
  2. 4. the name of the best contact center within Roper and arguably within Charleston too (2 words)
  3. 5. the most specific word that denotes what your call was about
  4. 6. this should be under 2 minutes
  5. 8. A non-negotiable if a patient is experiencing any Urgent Symptoms
  6. 9. estimate of when a task should be completed
  7. 12. Patients should be educated on this on every call
  8. 14. system we use to clock in or out