PCT 2017 Customer Service Week

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Across
  1. 2. A person's principles or standards of behavior.
  2. 5. Someone that buys goods or services from a store or business.
  3. 7. Enable to function or to act.
  4. 8. PCT app for HR automation and oversight.
  5. 11. A belief that someone will or should achieve something.
  6. 12. The ability to do something well.
  7. 13. The act of assistance.
  8. 15. PCT real-time dashboard for critical KPI's.
  9. 17. Acceptance of the truth of a statement without evidence.
Down
  1. 1. The accomplishment of an aim or purpose.
  2. 3. A strong feeling of support or allegiance.
  3. 4. The quality of being honest and having strong principles.
  4. 6. PCT app that maximizes and automates claims processing.
  5. 9. An event or occurrence that leaves an impression on someone.
  6. 10. To give one's attention to a sound.
  7. 12. A pleased, kind, or amused facial expression.
  8. 14. The result of an attempt.
  9. 16. The ability to understand and share the feelings of another.