Penicuik Job Knowledge

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Across
  1. 2. Bonus
  2. 3. Doing this to a customer can get someone fired.
  3. 5. Sheet where call dispositions are tallied.
  4. 7. When an appointment is made to go out, measure up at the customer’s property and leave them with a quote.
  5. 8. What should be followed in order to get bites.
  6. 9. Another term for a pitch.
  7. 10. Document which is completed for a “bite” customer to show relevant details, such as name, property type, product they’re interested in. This is passed to confirmers.
  8. 11. Things said by customers to avoid answering questions/cut you dead.
  9. 14. Arguably the most crucial part of a call.
  10. 17. Person who bites are passed to. They call the customer back and try to arrange an appointment to go out and measure up at the customer’s property in order to leave them with a quote.
Down
  1. 1. Person who calls customers to generate interest in company products
  2. 2. Code which is punched in after a call to indicate the outcome of the call
  3. 4. Document comprising a grid which provides a record of a canvasser’s bites.
  4. 6. It is a sackable offense to do this on the phone.
  5. 12. When a canvasser gets a customer to agree to be called back to find out what they qualify for through the scrappage scheme.
  6. 13. When a customer expresses a slight interest in finding out what they qualify for through our scheme.
  7. 15. Local authority
  8. 16. When the customer is passed directly to confirmer to get information about they qualify for rather than getting a call back.