People Attributes/ Customer and Market Excellence

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Across
  1. 2. how customer weigh the benefits of purchasing a product or service
  2. 4. ultra modern futuristic (most recent stage in development
  3. 8. professional procedures that are accepted or prescribed as being correct or effective
  4. 9. the supervision and maintenance of relationships between a company and external partners.
  5. 10. standard point of reference against which things may be compared
Down
  1. 1. the process of focussing on customer by continually improving the current activities in the workplace.
  2. 3. means of solving a problem
  3. 5. a mesure of how products and services supplied by a company meet or surpass customer expectation
  4. 6. the action of working with someone to produce something
  5. 7. direction in which something is developing or changing