People Attributes/ Customer and Market Excellence

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Across
  1. 4. ultra modern futuristic (most recent stage in development
  2. 5. direction in which something is developing or changing
  3. 6. how customer weigh the benefits of purchasing a product or service
  4. 7. standard point of reference against which things may be compared
  5. 9. the supervision and maintenance of relationships between a company and external partners.
Down
  1. 1. the action of working with someone to produce something
  2. 2. a mesure of how products and services supplied by a company meet or surpass customer expectation
  3. 3. the process of focussing on customer by continually improving the current activities in the workplace.
  4. 4. means of solving a problem
  5. 8. professional procedures that are accepted or prescribed as being correct or effective