PERS/GPS

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Across
  1. 2. Would you have to create an Actual Alarm for a customer that has fallen with no injuries reported?
  2. 3. What is the maximum lock age that we would be able to accept as an accurate customer location? _____ MINUTES
  3. 4. Name of dealer that utilize Speed Dial to reach the service department. CONNECT______
  4. 5. A two-way account that has been assigned to an Account Group but does not contain customer information. TEST ___ ACCOUNT
  5. 7. Would you have to create an Actual Alarm for a customer that is reporting to have gotten a paper cut?
  6. 10. What is the Event Code used to create Actual Alarms?
  7. 11. ERI is an acronym for EMERGENCY RESPONSE _______
Down
  1. 1. A ______ dispatch is a dispatch that was made after not being able to speak to anyone.
  2. 6. How may times should you ask the customer any of the required questions?
  3. 8. What is the operator action used to get a customer in touch with service if they declined to be transferred or take the service department's phone number from you?
  4. 9. How many seconds should the refresh rate be adjusted to on on MobileHelp's GPS portals?