Personal Communication

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Across
  1. 1. invasion of ....... is one of the public issues raised in direct marketing
  2. 3. is one kind of sales force compensation
  3. 5. is the dimensions used to measure website service quality
  4. 6. is the result of comparing cost and benefit
  5. 7. is one of the sales force tasks
  6. 9. is one of the performance drivers used to measure repeat visit
Down
  1. 2. an example of a direct marketing channel
  2. 4. When we want to create a successful website, we can refer to this online customer experience .....
  3. 8. is one of the steps in effective selling