Personal Conflict Management
Across
- 3. Usually this many people make up an interpersonal conflict
- 7. Conflict A struggle among a small number of interdependent people arising from perceived interference with goal achievement
- 8. Gains The view that through interest-based negotiations the needs of all parties can be met to some extent
- 11. A state where one thing/person requires another thing/person to meet goals
- 14. Goals Include tangible resources or any measurable factor around which desired outcomes can be built
- 16. A tendency to defend one's position from a competitive stance
- 17. Value Using the decision-making process to create outcomes that add benefit to the individuals involved
- 19. Goals Involve how a person wishes events to unfold, how decisions are made, or how communication occurs
- 21. Conflict Issues that have potential for conflict that the parties do not yet perceive to be a problem
- 22. A theory that holds one's personality and behavior are influenced by biological development rather than social development
- 23. Point The event that precipitates a conflict episode
- 24. Process A simultaneous, ever-changing, interactive flow of communication
- 26. Conflict An internal struggle with competing personal goals
- 28. Statements A statement taking responsibility for one's personal feelings or thoughts
- 31. Goals Goals around tangible resources
- 32. Motive Situations where an individual's goals are somewhat cooperative and somewhat competitive
- 34. Focus A technique that requires disputants to attend to the changes to be made in the existing circumstances instead of focusing on past events, previous problems, or root causes
- 35. A distributive view that resources are limited. As they are allocated, the amount of resources left will ultimately reach zero
- 36. The process by which individuals weave together facts, feelings, and inferences to explain the world
- 37. Conflict Conflict that moves towards positive outcomes
- 38. Point A critical moment during an interaction when one choice of how to respond will set the tone for future interaction and possibly change the direction of the relationship
- 39. A theory that holds one's personality and behavior are influenced by social development as opposed to biological development
Down
- 1. Removing oneself from the controversy
- 2. An overarching set of beliefs about how the world works and one's place in it
- 4. Focusing discussion on the interaction process; communication about communication
- 5. Theory The concept that people consistently make sense of the world by assigning meaning and motives to others' behaviors
- 6. Goals The affirmation, reaffirmation, saving, transformation, or subversion of self
- 9. Conflict Conflict that moves toward destructive outcomes
- 10. Conflict Arises from a focus on the underlying needs of each of the parties rather than on their surface demands
- 12. Resources Anything perceived to be in short supply
- 13. Dilemma A classic game theory example using two criminals pitted against each other during police interrogation
- 15. Conflicts caused by misinterpretations and misinformation
- 16. a rational weighing of facts and evidence using the rules of logic
- 18. Exchange Theory A relational theory suggesting individuals make choices about relationships by evaluating the personal rewards, costs, and expected profits/benefits involved in maintaining that relationship
- 20. Six Views A theory that each person in conversation has three views: my view of myself, my view of you, and my view of how you view me
- 25. Goal A party's preference for the depth or type of connection to another person
- 27. Bias Where one ascribes motivations for personal behavior to a personal character trait when it is most flattering and to situation constraints to diminish personal responsibility
- 29. Rationalizing Process The reasoning within oneself justifying one's own beliefs or actions
- 30. Climates Individuals feel threatened and react to others negatively
- 33. Climates Individuals feel safer and are more likely to engage in productive problem solving and conflict management