Personal Conflict Management

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Across
  1. 3. Usually this many people make up an interpersonal conflict
  2. 7. Conflict A struggle among a small number of interdependent people arising from perceived interference with goal achievement
  3. 8. Gains The view that through interest-based negotiations the needs of all parties can be met to some extent
  4. 11. A state where one thing/person requires another thing/person to meet goals
  5. 14. Goals Include tangible resources or any measurable factor around which desired outcomes can be built
  6. 16. A tendency to defend one's position from a competitive stance
  7. 17. Value Using the decision-making process to create outcomes that add benefit to the individuals involved
  8. 19. Goals Involve how a person wishes events to unfold, how decisions are made, or how communication occurs
  9. 21. Conflict Issues that have potential for conflict that the parties do not yet perceive to be a problem
  10. 22. A theory that holds one's personality and behavior are influenced by biological development rather than social development
  11. 23. Point The event that precipitates a conflict episode
  12. 24. Process A simultaneous, ever-changing, interactive flow of communication
  13. 26. Conflict An internal struggle with competing personal goals
  14. 28. Statements A statement taking responsibility for one's personal feelings or thoughts
  15. 31. Goals Goals around tangible resources
  16. 32. Motive Situations where an individual's goals are somewhat cooperative and somewhat competitive
  17. 34. Focus A technique that requires disputants to attend to the changes to be made in the existing circumstances instead of focusing on past events, previous problems, or root causes
  18. 35. A distributive view that resources are limited. As they are allocated, the amount of resources left will ultimately reach zero
  19. 36. The process by which individuals weave together facts, feelings, and inferences to explain the world
  20. 37. Conflict Conflict that moves towards positive outcomes
  21. 38. Point A critical moment during an interaction when one choice of how to respond will set the tone for future interaction and possibly change the direction of the relationship
  22. 39. A theory that holds one's personality and behavior are influenced by social development as opposed to biological development
Down
  1. 1. Removing oneself from the controversy
  2. 2. An overarching set of beliefs about how the world works and one's place in it
  3. 4. Focusing discussion on the interaction process; communication about communication
  4. 5. Theory The concept that people consistently make sense of the world by assigning meaning and motives to others' behaviors
  5. 6. Goals The affirmation, reaffirmation, saving, transformation, or subversion of self
  6. 9. Conflict Conflict that moves toward destructive outcomes
  7. 10. Conflict Arises from a focus on the underlying needs of each of the parties rather than on their surface demands
  8. 12. Resources Anything perceived to be in short supply
  9. 13. Dilemma A classic game theory example using two criminals pitted against each other during police interrogation
  10. 15. Conflicts caused by misinterpretations and misinformation
  11. 16. a rational weighing of facts and evidence using the rules of logic
  12. 18. Exchange Theory A relational theory suggesting individuals make choices about relationships by evaluating the personal rewards, costs, and expected profits/benefits involved in maintaining that relationship
  13. 20. Six Views A theory that each person in conversation has three views: my view of myself, my view of you, and my view of how you view me
  14. 25. Goal A party's preference for the depth or type of connection to another person
  15. 27. Bias Where one ascribes motivations for personal behavior to a personal character trait when it is most flattering and to situation constraints to diminish personal responsibility
  16. 29. Rationalizing Process The reasoning within oneself justifying one's own beliefs or actions
  17. 30. Climates Individuals feel threatened and react to others negatively
  18. 33. Climates Individuals feel safer and are more likely to engage in productive problem solving and conflict management