Personal Conflict Management

1234567891011121314151617181920212223242526272829303132333435363738394041
Across
  1. 2. Interest-based conflict arises from a focus on the ____ of each of the parties rather than on their positions.
  2. 5. What type of conflict occurs when one person perceives that another person is blocking an important goal?
  3. 8. Which type of interdependence of goals can result from factors such as disliking the other person or a competitive reward structure?
  4. 11. What is a rational weighing of facts and evidence using the rules of logic?
  5. 12. What type of strategy removes oneself from the controversy?
  6. 15. If interpersonal conflict does not yet exist in a scenario, what type of conflict is it?
  7. 16. Which type of goals relate to tangible resources?
  8. 17. Who proposed the field theory and suggests that within any system there are forces that drive conflicts and forces that restrain conflicts?
  9. 18. Which theory is built on the metaphor of an economic marketplace and assumes that people will make choices that are the most beneficial to them?
  10. 21. What type of conflict arises from goal interference about information?
  11. 23. ____-making is how we weave together knowledge, feelings, intuitions, and backgrounds to make sense of the world.
  12. 25. Which learning theory posits that attitudes and behaviors are developed by observing others?
  13. 27. What do conflict managers need to be focused on?
  14. 28. What is determined by biology?
  15. 30. What type of meaning is the dictionary definition?
  16. 32. How many choices are there of equal negative value for an avoid-avoid conflict to emerge?
  17. 33. Description, problem solving and sympathy are examples of what type of behavior?
  18. 34. What type of management includes communication intended to move two people’s views of a situation closer together?
  19. 37. What term can be understood as the level to which people need each other to attain their goals?
  20. 38. What type of gains encompass the concept that the goals of all parties in a conflict might be met if creative strategies are applied to the problem?
  21. 39. What process did Shannon and Weaver represent communication as?
  22. 40. Which theory conceived an internal struggle between the id and the superego?
  23. 41. What type of meaning is the personal association for a word?
Down
  1. 1. It is a fallacy to view what as a rightful entitlement of the powerful?
  2. 3. Friends who discuss conflicts find they have similar what?
  3. 4. Name the type of goals that are affirmation, reaffirmation, saving transformation, or subversion of self or other face.
  4. 6. Who’s six views provide fertile ground for interpersonal conflict?
  5. 7. What is the approach when each sees the other as the problem?
  6. 9. What type of interference causes conflict?
  7. 10. What are interest-based conflict managers are adept at creating?
  8. 13. What term means communicating about communication?
  9. 14. Which theories focus attention on the communication and interactions among people rather than on the individual?
  10. 19. What is an example of a position?
  11. 20. What term means that there is a finite amount of something?
  12. 22. What frequently escalates because people act on the assumption that they have communicated accurately when they have not?
  13. 24. What type of goals involve who the parties want to be to each other?
  14. 26. What type of goals involve how a person wishes events to unfold, how decisions are made, or how communication occurs?
  15. 29. What type of conflict is purely a struggle about one’s goals?
  16. 31. If you have this type of aggression you are attacking others and their positions.
  17. 35. What is an internal conversation called, intrapersonal ______?
  18. 36. What is one type of interaction theory advanced by Delia, stating that people create meaning through a series of schemas?