Personal Conflict Management: Theory and Practice (Chapters 1-4)

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Across
  1. 2. "____-conflicts "the goal interference is based on miscommunication or inaccurate perceptions of another person's intentions.
  2. 7. What is a key element in many modern definitions of conflict?
  3. 9. Proposed that every conversation between two people has 6 views (1970).
  4. 13. Managing conflicts productively is a source of personal ____.
  5. 17. (Two words) is anything that someone perceives to be limited in supply.
  6. 18. This theory advances the concept that people consistently attempt to make sense of the world around them.
  7. 19. "Resilience under pressure is stress management to deal with ____."
  8. 21. Submission within the controversy.
  9. 23. In ____ climates, individuals feel threatened and react to others negatively.
  10. 24. Defending one's positions and attacking the other party's positions.
  11. 25. "____ conflict "a struggle among a small number of interdependent people arising from perceived interference from another."
  12. 27. A learning theory that attitudes and behaviors are developed by observing others.
  13. 29. ____ is an inevitable and integral part of life.
  14. 32. Communicating about communication, can help. This provides a statement of intention and is less open to misinterpretation.
  15. 33. Which of the 4 goal types relates to how things should be done?
  16. 36. (Two words) is the event that precipitates a conflict.
  17. 38. ____interdependence where each person's goals are moving in the SAME direction.
  18. 40. Everybody has them. It's a desired condition. They may be profound or simple. Related to needs.
Down
  1. 1. Removing ones self from the controversy.
  2. 3. How many general assumptions of conflict apply to everyone?
  3. 4. Freud's ____ theory conceived in internal struggle between the id and the superego.
  4. 5. Behavior is determined by biology ie; genetics or chemical/hormonal influence (theory).
  5. 6. a critic of the competitive influence, containing 4 myths (1986).
  6. 8. In ____ climates, individuals feel safer, believe they are valued, and are more likely to engage in productive problem solving and conflict management.
  7. 10. Self-concept is defined as a relatively stable set of ____ about ones self.
  8. 11. Goals that include tangible resources or any measurable factor around which desired outcomes can be built.
  9. 12. ____ goals involve who the parties want to be to each other.
  10. 14. The level to which people need each other to attain their goals.
  11. 15. A conflict that pivots around deeply seated beliefs about right and wrong.
  12. 16. (Two words) sometimes called the mutual gains perspective or interest-based bargaining, seeks creative and innovative solutions that maximally meet the needs of all parties.
  13. 20. There are two approaches to conflict: competition and ____.
  14. 22. Behavior comes from interaction with the environment (theory).
  15. 26. The personal association for a meaning, it's different then denotative.
  16. 28. ____ gains that encompass the concept that the goals of all parties in a conflict might be met if creative strategies are applied to the problem.
  17. 30. Tentative explanations for observed behaviors.
  18. 31. ____ interdependence where attainment of one person's goals means that the other will not attain his or hers goal.
  19. 34. Who created the communication privacy management theory, where individuals manage the disclosure of private information.
  20. 35. Communication ____ are associated with competitive and cooperative tactics. They can be stormy, temperate or chilling.
  21. 37. This theory suggests looking at the interactions between parties over time and in context.
  22. 39. An aggression where name-calling, sneering tones, and demeaning evaluative statements are tactics.