Personal Selling

2. facts about a product
5. this type of close is used when there is short supply or a sale will end soon
7. the salesperson gave the customer a coupon to use on their next purchase
9. "How can I help you?"
12. "Welcome to The Den"
13. ask for the sale
14. the fourth step of the selling process
18. the type of questions that a salesperson should ask to determine needs
19. building a relationship by having customers follow you on this to see sales and products

1. focus on the product for this approach method
3. Used when the customer's reason for objecting is due to wrong information
4. customer reviews are good to use for this method of answering objections
6. showing the customer how the product works
8. personal satisfaction that a customer will get from a good or service
10. closing method used to help the customer make a decision
11. this step is done after you close the sale
15. method used to answer an objection when the customer makes a valid point
16. do not show the customer more than _____ products at a time
17. the salesperson should begin by showing the customer this price range level