Phrases for Persuasive Communication

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Across
  1. 3. open and honest about costs and terms
  2. 5. a group of products sold together
  3. 6. an extra feature or optional service
  4. 8. another company offering similar services
  5. 9. to adjust or personalize a plan
Down
  1. 1. service extra benefits offered to attract customers
  2. 2. an improvement that increases value
  3. 4. how dependable a service is
  4. 7. to encourage the customer to buy a better version
  5. 10. to improve or move to a higher level of service