Planning

1. A set of factors that influences the actions taken by an individual to accomplish a goal.
4. The major ongoing activities of a business.
5. Job factors that dissatisfy when absent but do not contribute to satisfaction when they are present.
6. Factors that increase job satisfaction, according to Herzberg.
9. The highest level in Maslow's hierarchy: Self-___.
11. The most basic needs in Maslow's Hierarchy.

2. According to McClelland, the need to get along well and fit in with a group.
3. The efforts to increase the effectiveness and efficiency of specific business operations: Process ____.
7. The management activity that involves developing a plan to guide and motivate employees.
8. The first step managers should follow when making changes that affect employees.
10. According to McClelland, the need to influence and control others.