Planning, Assessment & Innovation CQI Crossword Challenge

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Across
  1. 4. The importance, worth, or usefulness of something, usually as defined by the customer.
  2. 8. A person or organization to whom a product or service is delivered.
  3. 9. A term describing a process that operates effectively while consuming the minimum amount of resources (such as labor and time).
  4. 11. More work or higher quality than is required by the customer (hint: 1 of the 8 wastes).
  5. 12. Wasted efforts caused by rework, scrap, and incorrect information (hint: 1 of the 8 wastes).
  6. 14. Wasted time _______ for the next step in a process.
  7. 16. Acronym for remembering the 8 wastes.
Down
  1. 1. A structured set of activities (steps) that transform a set of inputs into specified outputs, providing value to customers and stakeholders.
  2. 2. The quality of being outstanding or extremely good.
  3. 3. To work jointly with others or together especially in an intellectual endeavor
  4. 5. Who you gonna call?
  5. 6. Unnecessary movement of people or machines that does not add value to the (hint: 1 of the 8 wastes).
  6. 7. The positive effect of a process change effort.
  7. 10. A new method, idea, product, etc.
  8. 13. Any activity that consumes resources but creates no value for the customer.
  9. 15. To have a strong effect on someone or something.