Planning, Assessment & Innovation CQI Crossword Challenge

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Across
  1. 4. Unnecessary movement of people or machines that does not add value to the (hint: 1 of the 8 wastes).
  2. 5. Any activity that consumes resources but creates no value for the customer.
  3. 8. A term describing a process that operates effectively while consuming the minimum amount of resources (such as labor and time).
  4. 10. To work jointly with others or together especially in an intellectual endeavor
  5. 11. Wasted efforts caused by rework, scrap, and incorrect information (hint: 1 of the 8 wastes).
  6. 12. The positive effect of a process change effort.
  7. 15. A person or organization to whom a product or service is delivered.
  8. 16. The importance, worth, or usefulness of something, usually as defined by the customer.
Down
  1. 1. A new method, idea, product, etc.
  2. 2. Acronym for remembering the 8 wastes.
  3. 3. Wasted time _______ for the next step in a process.
  4. 6. More work or higher quality than is required by the customer (hint: 1 of the 8 wastes).
  5. 7. To have a strong effect on someone or something.
  6. 9. The quality of being outstanding or extremely good.
  7. 13. A structured set of activities (steps) that transform a set of inputs into specified outputs, providing value to customers and stakeholders.
  8. 14. Who you gonna call?