Planning, Assessment & Innovation CQI Crossword Challenge

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Across
  1. 4. Acronym for remembering the 8 wastes.
  2. 5. A person or organization to whom a product or service is delivered.
  3. 9. A term describing a process that operates effectively while consuming the minimum amount of resources (such as labor and time).
  4. 10. Unnecessary movement of people or machines that does not add value to the (hint: 1 of the 8 wastes).
  5. 11. The importance, worth, or usefulness of something, usually as defined by the customer.
  6. 15. More work or higher quality than is required by the customer (hint: 1 of the 8 wastes... it’s hyphenated).
  7. 16. Wasted efforts caused by rework, scrap, and incorrect information (hint: 1 of the 8 wastes).
Down
  1. 1. Any activity that consumes resources but creates no value for the customer.
  2. 2. The positive effect of a process change effort.
  3. 3. To work jointly with others or together especially in an intellectual endeavor
  4. 6. A new method, idea, product, etc.
  5. 7. The quality of being outstanding or extremely good.
  6. 8. Wasted time _______ for the next step in a process.
  7. 12. To have a strong effect on someone or something.
  8. 13. A structured set of activities (steps) that transform a set of inputs into specified outputs, providing value to customers and stakeholders.
  9. 14. Who you gonna call?