PNC Crossword Puzzle

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Across
  1. 4. What information do you need from the customer to find a branch nearby?
  2. 5. What resource does the customer use in order to access online statements and documents?
  3. 6. It is a security method requiring users to provide two or more distinct proofs of identity to gain access to an account or system before talking to an agent.
  4. 8. What do you authenticate immediately after the greeting?
Down
  1. 1. This allows you to initiate a one-time, six-digit code that's texted to your client.
  2. 2. What does SSN stand for?
  3. 3. What department do we call when we cannot authenticate the customer's account
  4. 7. What is the first Knowledge Based Question about?