pobf unit 2 crossword puzzle

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Across
  1. 3. business like manners at the workplace is called being
  2. 6. this will usually bring back customer a second time
  3. 8. which format is used in full block business letter
  4. 9. serious thought or
  5. 10. people who can defend their ideas objectivly use
  6. 12. to be able to make and defend claims you need what skill
  7. 13. a bad tool to use in discussions
  8. 14. the main reason customers wont come back to a business
  9. 15. a type of textual graphic usually used in business reports
  10. 17. when a business is welcoming and respecful to customers
  11. 19. a way of listing ideas to solve a problem
  12. 20. it is easy for an employee to talk to others know they are all
  13. 21. what type of way is formalized imformation passed
Down
  1. 1. which format is best used during interviews with new employees
  2. 2. the movement forwands towards something
  3. 4. the best way to talk to someone on the telephone is to
  4. 5. this should be on each letter of confirmation to customers
  5. 7. someone who listens to others and respects all ideas is
  6. 11. the order of something from earliest to latest
  7. 16. these are very important on making business reports becasue they are the base of the report
  8. 18. what is at the end of all outgoing emails