Policy/Procedure crossword

123456789101112
Across
  1. 2. Payment Changes Policy - PAP account changes Step 8. This word in the disclosure rhymes with viable.
  2. 4. Processing Payment Policy - KeySys - Regular/Lump Sum/Payout/Closing Payments. Click Click Contracts - _______.
  3. 8. Payment Extension Policy, Step 6 - Yes. This word rhymes with defective.
  4. 9. Authentication Policy, step 3. This word rhymes with Pacific
  5. 11. Insurance Claims Policy, step 2. This word rhymes with unbearable
  6. 12. Payment Changes Policy - HOST - Calculating a Payment Change with a Buy-Down, Step 7e. The Outstanding amount from ELON1 is the loan ________ amount on the EPROP screen.
Down
  1. 1. ULOC Policy - Closing a ULOC, step 2. This word rhymes with captivate
  2. 3. LOA and Verbal Authorization Policy, We must advise the customer will receive a Verbal _______ Letter.
  3. 5. Payment Changes Policy - HOST - Delaying Payments, Step 11. We must note the account with ____ when delaying a semi-monthly payment.
  4. 6. Delinquent customers Policy, additional information. Written off accounts are handled by which team?
  5. 7. Payment Extension Policy, additional information. The system may automatically __________ the regular payment amount.
  6. 10. Lien Release and End of Loan letters Policy additional information. This department is responsible for registering, amending and discharging the lien when required.