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Across
  1. 5. ITEM COMES WITH 4 TSHIRTS SOMETIMES 5
  2. 7. TIA POSTS IN THIS CHANNEL EVERYDAY
  3. 9. WHO HANDLES RETURNS
  4. 10. WE USE THIS TO CHECK THE STATUS OF AN UNFULFILLED ORDER
  5. 11. DARC HAS THESE ALMOST EVERY SUNDAY
  6. 12. WHICH STORE HAS NO RETURNS NO REFUNDS
  7. 15. CODE FOR CX WITH A LOST IN TRANSIT PACKAGE WITH SP
  8. 17. CX NEEDS TO SCAN THIS IN THEIR ITEMS, USUALLY WITHIN A TAG
Down
  1. 1. THE ORDER WAS SENT BACK TO THE SHIPPER
  2. 2. CX SAYS ORDER TRACKING HASN'T HAD AN UPDATE IN 10 DAYS
  3. 3. WHERE ARE RETURNS INITIATED
  4. 4. ORDER DELIVERED AND CX CLAIMED NO DELIVERY
  5. 6. POINT OF CONTACT WHEN TIA IS OOS
  6. 7. WE USE THIS TO ANSWER TICKETS
  7. 8. WHO HANDLES CLAIMS
  8. 10. THIS SHOULD BE THE FIRST RESOLUTION BEFORE OFFERING REFUND TO THE OMP
  9. 11. CX HAS 14 DAYS TO REPORT THIS
  10. 13. WHAT DAY DOES DARC HAVE DROPS
  11. 14. WE USE THIS TO FIND THE CUSTOMERS ORDER
  12. 16. STORE CREDIT CODE FOR A DEIVERED NOT RECEIVED ORDER