Portal Express Keyword Crossword

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Across
  1. 2. Caller stated that we took their payment twice! You look into the account and notice the caller filed an ST 330 as well as submitted payment on ST 100. What keyword would you use to give this caller their options for getting their money back?
  2. 3. This caller states the DMV told them to call us to get proof that their sales tax was paid. What keyword will bring up the form needed to request this information?
  3. 5. Caller is a subcontractor. Does he need a copy of ST 124? What keyword brings you to a page that answers this question?
  4. 7. Caller is receiving notices for failure to file. Caller has never filed before, their business never started and will not be starting in the future. What keyword would you utilize in portal to assist the caller to close their sales tax account?
  5. 10. You want to give resources to a caller regarding the combination of taxable and nontaxable items that cannot be separated on the same receipt. What keyword will bring you to a page with this information? Hint* 2 words
  6. 12. Caller wants to know if they are required to charge sales tax on the full price of the item when a manufacturers coupon was used. What is a good keyword to assist this caller?
  7. 13. Caller purchased product that is getting shipped out of state. The product must be delivered in NY before it can be shipped to the end destination in Canada. What keyword will lead you to the document this caller can use to provide proof of end destination so they are not required to remit sales tax? *Hint the answer is 3 words and is also the name of the document that is presented.
  8. 18. A vendor registered for a temporary COA for this past weekend. The event they were attending went so well they scheduled another event next weekend. Unfortunately, their COA only covers the dates for the first weekend. What keyword will allow us to help them continue their successful business for an additional weekend?
  9. 19. This caller wants proof that they don't owe any taxes. They can print a No Tax Due letter from their OLS account. This keyword will bring up the No Tax due page.
  10. 21. Caller lost their COA. They need another copy. What keyword would you use for the procedure for ordering a new COA?
  11. 22. This caller wants to change from a sole proprietorship to an LLC. What keyword will take you to a page that will explain what is required to make this change?
  12. 23. Caller wants to know where his refund is for the tax he paid on his car? What keyword would you use to find this information?
Down
  1. 1. A caller states he owns a bunch of hot dog trucks in NYC. He has different employees that run these trucks and was told he needs their names listed on the COA. What keyword will bring you to a page that states the procedure for how to assist this caller? Hint** this is 2 words.
  2. 2. What keyword will pull up a page that explains the nature of tax being destination and consumer based?
  3. 4. What keyword will bring up a portal page that lists examples of taxable information provided over the internet?
  4. 6. This caller wants to open another place of business under the same EIN. They want to file 1 tax return for both locations. What keyword brings you to the information that will help this caller?
  5. 8. A vendor has applied for sales tax. Their starting date that was listed on the DTF-17 application is next week. They are calling today because they need to purchase inventory for resale. What keyword will bring up the procedure to assist this caller?
  6. 9. This caller wants to know if they need to register for sales tax. This short keyword will bring you to a page that gives the 3 criteria points for being required to be registered?
  7. 11. Caller applied for the DTF-17 but received correspondence that states their Social Security Number does not match our records. They would be able to fax/mail a copy of their Social Security card to us. What keyword will pull up this information?
  8. 14. An employee of the business, who is not a responsible person, is attempting to create an OLS account online. They do not have a PIN number. The business has never filed. Once the caller hits submit - nothing happens. There is no error message. What keyword in Portal gives you a process to assist this caller?
  9. 15. Caller states they are trying to file last quarter's past due sales tax return, but the filing is not available on their OLS account. Empire shows the sales tax account has been inactivated due to delinquency. What keyword would you use in Portal for the procedure on what to do next?
  10. 16. Caller wants to know if a company is a registered vendor so that they can accept their ST 120 Resale Certificate. What keyword in portal would you use to bring up this page?
  11. 17. A vendor has not received payment from his client. The services have already been rendered. What keyword will bring up the portal page that explains when the tax is due>
  12. 20. Caller is trying to figure out what percentage he needs to charge for sales tax for items delivered in NYC. Publication 718 states that caller is to charge 8 7/8 percent. Caller wants to know what that percentage would look like in decimal form. What is a keyword that will bring up a page in portal that shows the conversion of fractions to decimals?