Portal Mastery Challenge

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Across
  1. 4. Step that becomes available once payment requirements are satisfied
  2. 5. Card security error that prevents online resolution
  3. 8. Controlled action used to restore portal access after a block
  4. 10. Request process initiated after the system restricts further card attempts
  5. 11. Official online system used to complete NYC boot-related payments
  6. 13. Office responsible for handling cases the portal cannot resolve
  7. 14. Type of fee added automatically when processing a portal payment
  8. 15. Portal message showing the account is not currently eligible for payment yet
  9. 16. Method that divides a single payment across two credit cards
  10. 18. Browser feature that may interfere with correct payment entry
  11. 19. Portion that must be covered before violations when splitting payments
Down
  1. 1. Option that allows part of the balance to be paid now and the rest later
  2. 2. Percentage of violations required upfront when choosing a plan
  3. 3. Verbal approval needed when the payer is not the registered owner
  4. 6. Combination option that requires both a partial payment and a plan
  5. 7. Card type not supported by the portal system
  6. 9. Action callers may need to request after paying through a non-official site
  7. 12. Browser commonly associated with portal payment issues
  8. 15. External payment site often mistaken for the official NYC portal
  9. 17. Information that must match the credit card records, not the POR address